We will replace in accordance with conditions specified below:
A. Incorrect item shipped/delivered as per order
B. Incorrect size/colour as per order
C. Faulty/Defective product(s)
D. Faulty/Defective product(s) cause during delivery
Contact / whatsapp us at +60175837900. Take photo / video of the incorrect / faulty / defective product(s).
Kindly email the photo / video attach with your Name / Contact Number / Oder ID / Product Code / Quantity / Reason to firstname.lastname@example.org
You may courier the product(s) back to our warehouse at your own cost:
We will ship out the product(s) accordingly and update with delivery status.
We will refund in accordance with conditions specified below:
A. Order not fullfill due to out of stock product
B. Order not fullfill due to end of life product
Option 1: Product exchange
Exchange with other product(s) listed in https://www.ehomeonline.com.my
If the value of new item(s) exceeds the amount of the original item, the difference thereof should be paid by customer.
If the value of new item(s) is less than the amount of the original item, the difference thereof will be forfeited.
Delivery / installation charges of the new item(s) will be borne by the customer.
Option 2: Convert payment to Store Credit
Paid amount will be converted to Store Credit which can be fully redeemed for future orders in https://www.ehomeonline.com.my
Customer will receive a notification via email whenever the Store Credit is updated.
Option 3: Refund in Conditions
For payment that is paid through SenangPay payment gateway, we will notify our payment gateway service provider to cancel the relevant transaction.
Please allow 7 to 14 working days for the refund process and the refund amount will be shown on the customer's bank account.
For other payment method, customer will need to provide bank details and email to email@example.com
Please allow 5 working days for the refund process and the refund amount will be shown on the customer's bank account.
All return for any product(s) purchased must be informed to us in formal way via email to firstname.lastname@example.org within 7 working days from date of parcel received.
No further dispute will be entertained after 7 working days from the product(s) received date.
After official email reply from us,you may courier the product(s) to our warehouse at your own cost.